Shipping policy

Shipping Policy

Last updated: January 2026

We ship worldwide (United States and select European countries).

Order Processing

● Orders are processed within 1–3 business days (excluding weekends/holidays).

● Custom or made-to-order items may take longer (notified at checkout).

Shipping Times & Costs

● Shipping rates are calculated at checkout based on weight, destination, and carrier.

● Estimated delivery:

○ United States: 5–10 business days.

○ Europe: 5–10 business days (customs delays possible).

● Free shipping may apply on eligible orders (shown at checkout).

Tracking

● Tracking numbers are sent via email once your order ships.

● Check your spam folder if you don't receive it.

Important Notes

● Delivery times are estimates only – delays can occur due to carriers, weather, customs, or high-volume periods.

● We are not responsible for lost packages after delivery confirmation or customs fees/taxes for international orders.

● If your package is lost or damaged in transit, contact us with your tracking number – we will assist with claims.

For questions about your shipment, email support@drmelaxinformula.com